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110% money back guarantee!

One of the reasons we are able to retain a loyal clientele is because of our customer friendly policies. Our Money Back Guarantee is our special policy, designed to ensure complete customer satisfaction. This policy covers all our orders and is available within 30 days of the order being delivered.

1: 110% Money Back Guarantee

We are so confident you will love our personalised books; we are guaranteeing our products with a 110% money back guarantee! If you are not satisfied with our service or product for any reason, we will guarantee you 100% refund + 10% more if you are not happy with our services.

2: Data Protection Guarantee

We take the security of your personal data very seriously. We are a UK based company, and your personal data is covered by EU data protection law (GDPR). Our website is 100% verified and all transactions and customer info is securely encrypted with the latest technology.

All your personal information, including photographs provided, will be processed through Shopify, a PCI compliant, secure system that uses SSL technology to protect customer information and photographs.

Your credit card information is processed through Shopify Payments. You can also make payment using PayPal, a secure payment system that guarantees 100% protection against unauthorised payments from your account.

3: Easy Return Guarantee

You have 30-day from delivery to request a return. Contact our customer service at art@monkeypen.com or call +44 208 0909 355 to start a return. We will send you a return shipping label, as well as instructions on how and where to send your package.

How do we refund your money?
The 100% refund will be credited back to the card you paid with and the 10% will be paid to the PayPal account you provide.

Portrait

We will replace the portrait, at no extra cost, if it is lost by our transport partner during delivery. We will repair the damage, at no extra cost, if the portrait is delivered in a damaged condition. If the damage cannot be repaired, we will replace it with a new portrait, free of cost.

We will make unlimited changes to the portrait, at no extra cost, before you give your final approval for printing and shipping. If you are not satisfied with the digital copy even after the modifications, we will give you a full refund. There will be no modification option or refund available once the digital draft is approved and the printing has started.

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