Our Quadruple Guarantee!

One of the reasons we are able to retain a loyal clientele is because of our customer friendly policies. Our Money Back Guarantee is our special policy, designed to ensure complete customer satisfaction. This policy covers all our orders and is available within 30 days of the order being delivered.

1: 110% Money Back Guarantee

We are so confident you will love our personalised books. If you are not satisfied with our service or product for any reason, we will guarantee you 100% refund + 10% more if you are not happy with our services.

How do we refund your money?
The 100% refund will be credited back to the card you paid with and the 10% will be paid to the PayPal account you provide.

2: Data Protection Guarantee

We take the security of your personal data very seriously. We are a UK based company, and your personal data is covered by EU data protection law (GDPR). Our website is 100% verified and all transactions and customer info is securely encrypted with the latest technology.

All your personal information including photographs provided, will be processed through Shopify, a PCI compliant, secure system that uses SSL technology to protect customer information and photographs.

3: 100% Safe & Secure Checkout Guarantee

Your credit card information is processed through Shopify Payments. You can also make payment using PayPal, a secure payment system that guarantees 100% protection against unauthorised payments from your account.

4: Easy Return Guarantee

You have 30-day from delivery to request a return. Contact our customer service at art@monkeypen.com or call +44 208 0909 355 to start a return. We will send you a return shipping label, as well as instructions on how and where to send your package.

Sorry, we will not be able to offer a refund for e-books once they have been emailed to you.

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