FARM ANIMAL EDUCATIONAL POSTER

1: 110% Money Back Guarantee

We are so confident you will love our personalised books. If you are not satisfied with our service or product for any reason, we will guarantee you 100% refund + 10% more if you are not happy with our services.

How do we refund your money?
The 100% refund will be credited back to the card you paid with and the 10% will be paid to the PayPal account you provide.

2: Data Protection Guarantee

We take the security of your personal data very seriously. We are a UK based company, and your personal data is covered by EU data protection law (GDPR). Our website is 100% verified and all transactions and customer info is securely encrypted with the latest technology.

All your personal information including photographs provided, will be processed through Shopify, a PCI compliant, secure system that uses SSL technology to protect customer information and photographs.

3: 100% Safe & Secure Checkout Guarantee

Your credit card information is processed through Shopify Payments. You can also make payment using PayPal, a secure payment system that guarantees 100% protection against unauthorised payments from your account.

4: Easy Return Guarantee

(Sorry, we will not be able to offer a refund for e-books once they have been emailed to you)

You have 30-day from delivery to request a return. Contact our customer service at art@monkeypen.com or call +44 208 0909 355 to start a return. We will send you a return shipping label, as well as instructions on how and where to send your package.

1. What is the cost of shipping and handling?
2. How long will it take from order confirmation to final delivery?
3. Will I be able to see a preview of my book before I confirm place the order?
4. How can I be sure that my child’s photograph is secure on your website?
5. What photograph file formats are suitable for submission?
6. How many photographs should I submit?
7. What is the maximum file upload size?
8. Do you offer personalised children’s book with more than one child in the book?
9. What exclusive features do your personalised books offer?
10. In the sample book on your website, the child’s skin tone is different from my child’s. Do you customise skin tone in your personalised books?
11. Do you have different versions of the personalised books for boys and girls?
12. What kind of paper and binding do you use for the children’s personalised books?
13. What are forms of payment that you accept?
14. How can I be sure that my credit card information will be safe on your website?
15. When will my credit card be charged?

1. What is the cost of shipping and handling for E-book and Paperback?

> We will deliver you the e-book via email in 3 working days

> We offer FREE worldwide delivery for paperbacks
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2. How long will it take from order confirmation to final delivery?

> We will deliver you the e-book via email in 3 working days

> Paperback estimated delivery (UK / USA / Canada / Australia / New Zealand): 7 working days 

> Paperback estimated delivery time to any other country: 14 working days

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3. Will I be able to see a preview of my book before I confirm place the order?

All of our personalised books are created with manual illustration by our in-house artists. Since the books are not standardised digital products, we will not be able to produce an instant preview for you before you have confirmed the order with us.
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4. How can I be sure that my child’s photograph is secure on your website?

All your personal information, including photographs, is processed through Shopify, a PCI compliant, secure system that uses SSL technology to protect customer information and photographs. In addition, since we are a UK company, your personal data is covered by EU data protection law (GDPR).

Once artists have finished creating the illustrations for the personalised book, based on the photo uploaded by you, the photograph will be deleted from our digital database. We value the customer trust that we have built up over the years and to ensure that we live up our reputation, we have airtight processes in place to make sure that your child’s photograph is used only for creating the personalised book and deleted immediately after use.
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5. What photograph file formats are suitable for submission?

JPG and JPEG offer the best results, but PNG and GIF format can also be used.
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6. How many photographs should I submit?

We need a minimum of one photograph, submitted as per our photograph submission advice (click here for details). For best results, we recommend that you submit two or three, since then our artists will have more details to work with while creating your child’s illustration for the book. However, we may ask you to send another photograph, if the one you have uploaded is not suitable for the book. A coloured, passport-type photo works best (Front profile and smiling would be awesome!)
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7. What is the maximum file upload size?

10 MB per photograph the maximum file upload size.
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8. Do you offer personalised children’s book with more than one child in the book?

Right now, we have a selection of stories that is exclusively dedicated to one child. However, we are working on other options for personalised stories, and will soon have books that allow for different variations.
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9. What exclusive features do your personalised books offer?

Our personalised books offer customised illustration of your child (based on the photograph sent), Our in-house artists will create a likeness of your child, and will not just cut-and-paste the photograph sent. Your child’s illustration will appear 13 to 15 times all through the personalised book. There will be a personal message for your child and her/his name will appear on the introduction page. The book will have your dedication to mark the occasion, which we will print for free. We have girl/boy version of the books and a variation on skin tone (light, medium, dark) is available for each story.
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10. In the sample book on your website, the child’s skin tone is different from my child’s. Do you customise skin tone in your personalised books?

We offer a variation on skin tone (light, medium, dark) for every book available on our website. While placing the order, let us know the correct skin tone of the child.
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11. Do you have different versions of the personalised books for boys and girls?

We offer customised boy/girl version for every personalised book available on our website.
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12. What kind of paper and binding do you use for the children’s personalised books?

Our hardcover format has a sturdy cover with a lovely glossy, laminated finish and thick, child-friendly pages. The hardcover produced with high-quality boards that are pre-cut and bound by a binding machine. They are stitch bound to ensure longer lasting quality. The inside of the book is printed on 120 gms coated white paper.
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13. What are forms of payment that you accept?

We accept most credit cards, Shopify Payments, Apple pay, Amazon pay and PayPal.
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14. How can I be sure that my credit card information will be safe on your website?

Your credit card information is processed through Shopify Payments, a PCI compliant, secure system that uses SSL technology to protect customer information, including uploaded photographs. You can also make payment using Paypal, a secure payment system that guarantees 100% protection against unauthorized payments from your account.
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15. When will my credit card be charged?

Your credit card will be charged when the order is confirmed. 
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